What to Expect: Initial Contact

So, if you're still trying to figure out which contractor you should contact for an estimate, want to know more about our company, or just want to know what to expect when dealing with our company; you've come to the right place. I'm going to be writing several of these, basically spanning from the first time you call our office to the installation of your system, and even after that!

We're going to start off at the very beginning, our first contact together. This will happen one of two ways (you'll probably never guess); you will give us a call, or we'll give you a call! That was a tough one, but I think we're getting through this pretty easily. Now, for you to call us, you've probably spent a lot of time on our website; looking over our countless photos, before and afters, and other content. We hope that you have even read up on our Service Design Specialists, and we know you have looked at the products we provide (although you may not understand them, that's okay!). After you've done all your research, you give us a call and one of our lovely office employees will answer your call. More than likely it will be Karen, Shannon, Brooke, and if you draw the short straw you'll get me (Braden). Now pause for a minute while I described the other way.

So if you'd rather have us call you back, you can fill out a contact form for a free estimate here. This form allows us to collect some basic information (name, address, and the reason for contact) so that we know who and what we are dealing with. Once we receive your form, we will give you a call to set up your free estimate and get a little more information about you!

Alright, now that we've made contact, one way or another, it is time to schedule your free, no-obligation estimate. While on the phone with someone from our office, they will get some information from you including; name, address, email, the reason for calling, and a few others. After finding out a little more about you, and answering any questions that you may have for us, we move on to scheduling a date for one of our Service Design Specialists to visit you for the estimate. This is a relatively painless process and usually only takes a minute or two of figuring out which Specialist is required for the type of work you're in need of, your location, and the date that you would like to have the estimate done on.

That pretty much sums up the initial contact that you are likely to have with our company. All of our customer service representatives here are very nice, polite, and sweet ladies, I promise they won't bite! Now that I've walked you through this process (probably in too much detail), give us a call at 1-864-984-2308! Thank you for reading, keep on the lookout for the next few "What to Expect's"