All-Dry of the Carolinas Case Studies: CleanSpace Encapsulation Installed in Salem, SC Crawlspace When Solution From Another Company Fails
Challenge
This customer was pretty well informed when they called in to have us come take a look at their crawlspace. While we run into well-informed homeowners often, there are also many who don't know much about our system. Through our conversation, we found out that this homeowner had actually already taken care of this problem before. They had some serious water intrusion in their crawlspace, and were happy when they had it encapsulated. However not long after they had it installed water started getting back into the crawlspace. They knew that they needed a solution that was actually going to work.
The biggest struggle for this homeowner was finding a company that they could trust to install another system to take care of the water intrusion permanently. They wanted to have the work done as quickly as possible, but also took their time in making sure that they chose a company who knew what they were doing and stood behind their work. Through some online research, this homeowner found All-Dry of the Carolinas.
Solution
The homeowner wanted to get the work done by our company after doing quite a bit of research on our website. They saw that we had a lot of happy customers through our testimonials and reviews on our website. It also didn't hurt that, at the time, we had been in business for 25 years! They really felt like they could trust our company to come in and fix the issues that they were continuing to have. They set up a time for one of our System Design Specialists to come out to the home and figure out the best way for our company to take care of this homeowner's problems for good.
We were able to get one of our System Design Specialists out to the home the day after they called in. Upon arriving at the home, he saw that they already had a similar system to what we install, but because it was not installed properly, the system failed. Our Specialist told the homeowner all about our system how it works, how the crew installs it, and how we stand behind our work and our system. The system that our Specialist proposed was simple but effective and included; 3-inch drain tile, CleanSpace Liner, and a SmartSump pump system. The homeowner loved the system and got set up to have our crew come out as soon as possible.
Just over a week and a half after our Specialist went out to the home, our crew was back and ready to take care of this homeowner's water intrusion issues once and for all. Since this was a smaller area, our crew was able to get everything installed in just one day! This was a little different situation because we didn't completely redo the other company's system, but altered it and added some of our own products. This was the most difficult part of the project on our side, but was worth it because we were able to save the homeowner some money. The crew went in and started off by installed the 3-inch drain tile and SmartSump in order to help drain out any water that was getting in. The SmartSump then pumps the water outside and away from the home. The last thing that our crew had to do was to replace some areas of the other liner with our CleanSpace liner. After this was done, the crew made sure everything was sealed up, cleaned up, and made sure this homeowner was happy!
Project Summary
Installing Contractor: All-Dry of the Carolinas
System Design Specialist: Stuart Simpson
Project Foreman: Jose Najera
Products Installed: 3-Inch Drain Tile, CleanSpace Liner, and SmartSump
